IMARI INTERIOR — POLICIES & TERMS OF SERVICE
1. Consultation Cancellation & Refund Policy
All consultations must be paid in full at the time of booking.
Consultations must be canceled or rescheduled at least 48 hours before the scheduled appointment.
Cancellations made 48 hours or more before the scheduled appointment: Clients may request a refund or rescheduling.
Cancellations made less than 48 hours before the scheduled appointment: Payments are nonrefundable, and appointments cannot be rescheduled.
Missed appointments: Failure to attend a scheduled appointment without prior notice will result in no refund, and rescheduling will not be permitted.
Rescheduling: One reschedule is permitted when requested at least 48 hours before the appointment, subject to availability. Requests made less than 48 hours before the appointment are subject to the cancellation policy.
Eligible refunds will be returned to the original payment method.
Consultation fees are separate from design package fees and are not credited toward the purchase of a design package.
2. Design Service Refunds
If a client decides not to continue with a design service, they may be eligible for a partial refund for the uncompleted portion of the service.
Refund calculations may account for completed work, consultations, design time, administrative work, and other expenses already incurred. Consultation fees will be deducted if the consultations have already been completed.
Refund eligibility and the amount refunded depend on the stage of the project, the work completed, and expenses incurred. All refunds are subject to applicable law and the terms agreed upon for the selected service.
3. Completed Projects
Completed design projects and services are not eligible for refunds once the agreed-upon deliverables have been provided or the contracted services have been completed, except where a refund is required by applicable law.
Clients are encouraged to review their designs carefully and communicate requested changes within the revisions included in their selected package.
4. Design Revisions
Each design package includes a specified number of revisions, as stated in the package description.
Clients should communicate their feedback clearly during the revision process so requested adjustments can be addressed before the project is finalized.
Additional revisions, major design changes, or requests outside the original project scope may incur additional fees.
Revisions are intended to refine the agreed-upon design direction and do not guarantee a refund.
5. Digital Products
Digital eBooks and other downloadable products are nonrefundable once accessed or delivered, except where a refund is required by applicable law or consumer protection requirements.
Please review product descriptions carefully before purchasing.
6. How to Request a Cancellation or Refund
To request a cancellation or refund, contact IMARI INTERIOR at contact@imarisinterior.com or reach out by phone or WhatsApp using the contact information provided to you.
Please include your order number and a brief explanation of your request.
All requests will be reviewed according to this policy, the services already provided, expenses incurred, and applicable law. Approved refunds will be processed to the original payment method.
7. Policy Acknowledgment
By booking or purchasing a consultation or design service, clients acknowledge that they are responsible for reviewing the applicable service description, pricing, included deliverables, cancellation terms, and refund policy.
Clients must check the Terms of Service acknowledgment box at checkout before completing their purchase. By checking the box and proceeding with checkout, clients confirm that they have reviewed and agree to the applicable Terms of Service.
Please contact IMARI INTERIOR before booking if you have questions about cancellation deadlines, refund eligibility, or service requirements.
Last updated: October 13, 2026
TERMS OF SERVICE
1. Services Provided
IMARI INTERIOR offers digital products and interior design services, including eBooks, virtual consultations, mood boards, 3D room models, shopping guidance, product sourcing, purchasing coordination, installation, and styling, depending on the selected package.
Each package includes only the services and deliverables specifically listed in its description. Any services or deliverables not listed are excluded unless otherwise agreed upon in writing.
2. Client Responsibilities
Clients are responsible for providing accurate room measurements, project details, design preferences, and timely feedback.
Delays in receiving required information, approvals, product selections, or other client responses may affect project timelines.
Clients are responsible for purchasing furniture, décor, materials, accessories, and other products unless explicitly stated otherwise in the selected service description.
3. Design Revisions
Each package includes a specified number of revisions. Clients are encouraged to communicate their requested changes clearly during the revision process.
Revisions are intended to refine the original design direction and do not include an entirely new design concept. Additional revisions or major changes may incur extra fees.
4. Estimated Turnaround Times
Estimated turnaround times vary by service and project scope:
- Virtual Design: 3 days–2 weeks.
- Virtual Plus Design: 1–3 weeks.
- Full-Service Design: 2–8 weeks or longer.
All turnaround times are estimates, not guarantees. Timelines depend on project complexity, revisions, scheduling, purchasing, shipping, product availability, and installation requirements.
Project timelines will be discussed before work begins. Delays outside IMARI INTERIOR's control may extend the estimated completion date.
5. Payments & Additional Costs
Payment requirements depend on the selected service and will be communicated before booking or purchase.
For full-service design projects, the following payment schedule applies to the design service fee:
- 50% deposit: Due before the design service begins.
- 25% second payment: Due upon design approval.
- 25% final payment: Due before installation.
The deposit is calculated based on the total design service fee for the selected project. The total service price varies according to room size, project scope, and the selected service.
Furniture, décor, materials, accessories, shipping, and other products are separate expenses unless explicitly stated otherwise.
A 15% procurement fee applies to products purchased through IMARI INTERIOR's sourcing and purchasing services. Applicable travel fees, additional rooms, installation services, and other add-ons may incur additional charges.
Required product payments and applicable procurement fees must be paid before orders are placed.
6. Full-Service Design
Full-service projects may include design, sourcing, purchasing coordination, installation, styling, and final placement, depending on the selected package.
The project scope, scheduling, purchasing arrangements, payment requirements, and additional costs will be discussed before work begins.
The deposit and payment schedule outlined in Section 5 apply to the design service fee. Product costs and applicable additional charges are separate unless expressly included in the selected package.
7. Service Area
In-person services are currently available in Houston, Texas, and designated surrounding areas. Availability and applicable travel fees will be confirmed before booking.
8. Agreement to Terms
Before completing checkout, customers are required to check the Terms of Service acknowledgment box to confirm that they have reviewed and agree to the applicable terms.
By completing a purchase, clients acknowledge the selected package description, pricing, included deliverables, payment requirements, additional costs, and applicable cancellation and refund policies.
Please contact IMARI INTERIOR before purchasing if you have questions about a service, payment schedule, or project requirements.
IMARI INTERIOR
Email: contact@imarisinterior.com
Website: https://imarisinterior.com